IT & Network Technician

Miles
Granato

Detail-oriented and technically skilled Field Technician with hands-on experience in networking, troubleshooting, and customer support. Proven ability to diagnose and resolve connectivity issues, install and configure hardware, and work independently in fast-paced environments. Seeking to transition into an IT role where I can apply my networking knowledge and problem-solving skills.

Based in Austin, TX — I spend my downtime tinkering with home networks and smart-home gear just for the fun of it. See the Ring camera project below.

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Portrait of Miles Granato

Austin, TX — currently studying CompTIA A+

01 — Experience

Where I've worked

Feb 2023
— Nov 2025

Field Technician

Charter Spectrum, North Austin

  • Installed, configured, and troubleshot residential internet, cable, and Wi-Fi networks — diagnosing signal loss, connectivity failures, and hardware issues on-site.
  • Configured modems, routers, and set-top boxes, applying core networking concepts (TCP/IP, DNS, DHCP, routing) to get customers online quickly.
  • Optimized in-home Wi-Fi coverage and performance, resolving recurring connectivity complaints independently in a fast-paced field environment.
  • Logged work orders and technical findings through ticketing systems, keeping accurate documentation across a high volume of daily service calls.
  • Delivered hands-on customer support, translating technical issues into clear, non-technical explanations for customers.

02 — Skills

What I work with

Networking Fundamentals — TCP/IP, DNS, DHCP, Routing / Cable & Internet Installation / Troubleshooting & Diagnostics / Windows & Linux (Ubuntu and Kali) / Remote Support & Customer Service / Hardware Installation & Configuration / Command Line & System Navigation / Ticketing Systems & Documentation / Wi-Fi Optimization & Network Performance

Currently studying for the CompTIA A+ certification.

03 — Projects

Things I've built

Ring Camera Home Kit Integration

Self-directed smart home project integrating a Ring camera system into a home network, covering device provisioning, network configuration, and connectivity troubleshooting.

Watch the walkthrough →

04 — Education

Where I studied

Graduated
2022

Midlothian High School

Midlothian, TX — Diploma